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Service Quality

Chew Medical Practice aims to be constantly improving the quality of service that we offer to our patients. We do this through a robust system of clinical governance.

Clinical Governance is a framework that applies to all NHS services. It is made up of seven key areas:

Patient and public involvement  – See Patient Reference Group

Risk management  – Identifying clinical risks for our patients, carrying out risk assessments, learning from mistakes

Clinical audit  – Finding out about new best practice guidelines, identifying patients they apply to, changing how we do things as a result

Human resources - Workforce planning to make sure we have the right people to do the job

Education and training  - Ongoing development to make sure that everyone has up to date skills and knowledge for their role

Research and development - Reading about new approaches, contributing to research studies

Clinical effectiveness/excellence - Strong clinical leadership to make sure we provide the best possible treatment at all times

More detail of how we achieve this can be found in our Clinical Governance Policy HERE

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