Appointments

To request a routine appointment:

• use our online system via the link at the top of this page
• phone us on 01275 332420, Monday to Friday from 10.30am 
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website or NHS App) 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We have a triage system for urgent/on day medical emergencies. A clinician is available for urgent medical advice.

• phone us on 01275 332420, Monday to Friday from 8am

The receptionist will take your details and you will be called back to discuss the problem and, if appropriate, given an appointment.

 Longer Appointments

Most appointments are booked in 10 minute slots, however if you are booking a minor surgical procedure, cervical smear or are aware that you will need more than the normal 10 minutes, please inform reception at the time of booking and they will allocate a longer appointment time.

One Person - One Slot

Please remember that each appointment time is for one person only - if other members of your family also need to be seen, please book an appointment slot for each of them.

Speaking To a GP/Nurse on the Telephone

If you wish to speak to a specific GP or nurse about a non-urgent matter please contact reception. The receptionists will take your details and a brief message and arrange a telephone appointment on an agreed day.   

Unfortunately the GPs or nurses do not have external email for patient correspondence.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01275 332420, Monday to Friday from 8am

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

If you feel that you are too ill to get to the surgery and need to be seen by a doctor, please call as early as possible to request a visit. This is so that the day's visits can be allocated and planned. 

Unfortunately, it is not always possible for you to choose which GP will visit. Where possible, we accommodate requests but the decisions are made by the doctors based on who knows the patients best, the geographical locations of the patients and how many visits need to be carried out that day.

Please do not ask for a home visit if there is any way you can get to the surgery. The doctor can look after you better in the surgery. On average, in a rural area 5 patients can be seen in the surgery in the time it takes to do 1 home visit.

You may be visited at home by a community nurse if you are referred by your GP.

Early Home Visiting Scheme

Evidence suggests that if we provide a home visit to those patients who need it before midday, we can refer patients to hospital earlier, if necessary.  This may ensure a better outcome for patients who are then likely to be seen earlier in the day and return home, if at all possible.  This outcome will also provide a cost saving to the NHS.

 Chew Medical Practice offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or Nurse appointments outside of normal GP Surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6.30pm and 9pm on weekdays, and 9am to 1pm on Saturdays.

This service is located in different Practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery.

Appointments are booked by Chew Medical Practice receptionist team, who can book appointments directly into the Enhanced Access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and Nurses will have no access to your medical records.

For more information you can visit the BEMS Enhanced Access website here: https://www.bems.uk.com/aboutenhancedaccess

Referrals & Hospital Stays

Your consultation with a doctor or nurse may result in you being referred to a specialist for further assessment or treatment.

Click here for more information

Heidi Health AI Scribe

Heidi Health AI Scribe

The Medical Team at Chew Medical Practice are currently trialling Heidi Health, an AI-powered medical scribe. This secure, NHS-compliant tool assists in documenting consultations so our clinicians can spend more time listening to you and focusing on your care. Notes are reviewed and approved by your clinician before being added to your medical record.

If you prefer not to have Heidi Health used in your consultation, simply let your clinician know. This will not affect the quality of care you receive.

What is Heidi Health?

Heidi Health is an advanced digital assistant that securely supports clinicians by capturing and documenting medical notes in real-time using artificial intelligence. It helps ensure that records are clear, precise and efficiently created, allowing clinicians to stay present during your consultation and focus entirely on your needs.

Patient Consent and Data Security

Your privacy and comfort are very important to us. Heidi Health only processes the information discussed during your consultation and operates under strict UK data protection laws, including GDPR.

Data Security: All data is securely stored within the UK, never permanently saved, and is automatically deleted after processing.

Chew Medical Practice - Heidi Health Privacy Notice